The Senate Trade, Commerce, and Entrepreneurship Committee has approved a bill that penalizes “hoax ordering”.
This bill, known as Senate Bill No. 2302 is intended to protect riders involved in delivery services for food, grocery, and other e-commerce goods from unreasonable cancellations, refusal to accept said goods and other bogus transactions. Simply, cancelling without valid reason is now punishable by law.
If the bill is enacted, it will enforce the “Know-Your-Customer” (KYC) protocol, requiring users to verify the customer’s address and identity. This bill also prohibits customers from using another person’s identity to register and purchase goods without consent, and to make another hoax order.
Services like GrabFood and FoodPanda will be prohibiting riders to advance the required monetary amount to fulfill orders. In case of cancellations from riders, service providers are responsible for the expense the customer should be paying for.
Violation of the bill will ultimately result in franchise cancellation, imprisonment for up to six months and/or a fine of up to Php100,000