Uh oh. Xiaomi, better respond to customer complaints or it will be a blow to your reputation
Rizal Second District Rep. Fidel Nograles is requesting a very particular company to recall their smartphones over a very specific issue. Customers have complained that newly purchased Redmi 9T and Poco m3 units are experiencing a strange glitch called “dead boot”. This bug happens when a phone is connected to a computer but the phone cannot be powered on or be recognised by the PC. This prevents the phones from accessing or transferring data from it through the computer. This issue can be both caused from hardware or software problems.
Some consumers were asked to redirect their complaints to DTI (Department of Trade and Industry), but Nograles said that it would be better if the Chinese company actually responded to the complaints.
“Xiaomi’s steps to address the issue are not just too late but also too inconvenient. The dead boot issue has been happening for months and what they are offering are just repair or replacement with the same model,” said Nograles.
He added that users are unable to use their phones for weeks or even months due to the dead boot issue. He also declared a call to action to avoid Xiaomi’s reputation from being tarnished
“We need to stop this unending inconvenience; it is about time they recall these problematic phone models and give the victims newer phone units that do not have issues,” said Nograles, vice chairman of the House Committee on Justice.
In addition to these statements, he also suggested that these recalled units should be given a replacement, or that they be 100% refunded.
“We don’t know if the other units that are currently not affected by dead boot will have issues in the future. The consumer will be put in a worse situation if it happens beyond the warranty period. This is why we call on Xiaomi to recall the phones instead and make things right,” he explained.
Xiaomi is yet to respond.