We’re hoping OnePlus does this on a global scale because we know a lot of disappointed OnePlus users in the Philippines catching those green lines.
Several OnePlus users all around the globe noticed a strange defect on their OnePlus phones. After using their phones for a long time, coloured lines, noticeably green, start appearing on their screen. This is a serious issue that requires a phone’s display to be replaced as one or more diodes of the AMOLED are broken. This issue mainly persists with phones using a Samsung display.
It’s also not just OnePlus. Xiaomi, Oppo, Apple, and even Samsung’s own phones are also affected by this issue. It is just that OnePlus users tend to be the loudest online making it appear that this green line issue is isolated to OnePlus.
Fret not, OnePlus finally responded. The company now issues a LIFETIME WARRANTY according to a statement made by a representative of OnePlus to Android Authority. This lifetime warranty is applicable to all affected devices but as of the moment, this move is only applicable to Indian users. Below is their statement:
“We realize that this issue has caused a great deal of inconvenience to the affected users, and we apologize for it. In line with our unwavering commitment, we encourage users to visit the nearest OnePlus service centre for device diagnosis, and we will provide free screen replacement for all devices affected by the situation. On select OnePlus 8 and 9 Series devices, we are also offering a voucher that will provide the user with a fair percentage of the device value to upgrade to a new OnePlus device. In light of the current situation, we are now offering lifetime screen warranty on all affected devices. Thank you for your understanding and support.”
We will get in touch with OnePlus Philippines to clarify whether this warranty would also be available here.
Source: Android Authority